Account Password not changing

#1 - Oct. 28, 2012, 1:03 a.m.
Blizzard Post

I recieved a notice when logging into game that I should change my password. So, when I was at work on Friday (AUS time), I did just that. I created a brand new password, and applied that to my account. I was given the success notice that the new password was now in effect.

I logged out of the account, and then tried to log back in with the new password – it was not in effect. I figured that maybe it would take a bit of time to update on the servers, and that by the time I got home at the end of the night, the new password would be working. Nope.

All weekend, the new password has not yet taken effect. In order to log into either the game or the forum/account management, I need to use the old password. I did try to reassign the new password to the account, only to be given the notice that the password was either already being used or blocked on the blocklist.

For now, I will not try changing password again, continuing to log in using the old. I do have the new one written down in case it does kick in, though at this point (more than 48 hrs later), I doubt that will happen.

#4 - Nov. 1, 2012, 2:34 p.m.
Blizzard Post

After several days of the password change not updating, I took a chance and tried changing my password again. I did get the success message that the password changed, logged out of the forum and then was able to log back into the forum using the new password. Since I’m at work, I cannot access the game just now, but I’m hopeful that this time the change took place.

Could you please update if that did not work, and if you were still required to use the old password?