Account locked

#2 - March 13, 2013, 12:50 p.m.

Jayce.7603:

So after waiting for a response back from my ban account, which was reversed for being given to be by accident. I received an email from them saying my account was unlocked but when I try to log in it says my account is still banned?
Any help

Jayce.7603
Incident: 130313-000207

Well, that’s not the way it’s supposed to work!

I just sent an email and I feel sure that someone will attend to this right away. I am sorry for your inconvenience.

#4 - March 13, 2013, 1:40 p.m.

Should be all clear now. Please try to access the account, and if you still have difficulty let me know and we’ll look at this again. I think that the agent simply forgot to unblock the account.

#7 - March 14, 2013, 12:18 p.m.

Yay, glad that all is well! Thanks again for your patience.