I’ve already submitted a ticket – 722932 – but I figured for purposes of not just sitting around does anyone know if it will be possible even to get my characters and items back? I’m not sure when it occurred but I’ve been away for about a year now so I’m not sure it’s even possible. Just trying to get a rough idea if I should wait or just start again from scratch, which I prefer not to do but am willing at this point.
Thanks all!
As our agents have explained, the account was not compromised, that is, an unknown third party did not access your account. If you are missing characters or items, it is not because the account was hacked. Therefore, the team is not able to offer you an account restoration.
You asked if every account is entitled to one restoration, and no, that is not the case. A restoration can be granted only in cases where we can establish that the account was actually compromised, not on an “as requested” basis.
Sorry we cannot help you further.
