Account hacked twice

#1 - March 17, 2013, 11 a.m.
Blizzard Post

Hi,

My account was again hacked this morning and pretty much everything stolen. This time, I believe I have found the source of my account compromise. Apparently, my old anti virus did not pick up a virus that most likely led to my account compromise. This is on my end and is therefore my fault.

I don’t expect Anet to restore my account but I submitted a ticket anyway to ask if they would consider to restore my account 1 more time, but is it possible that they will? It’s just very disheartening to see that everything that you worked for gone in a instant.

If any Anet employee wish to see the detail of my case, it is ticket #: 130317-001553

Thanks,

#3 - March 18, 2013, 2:01 p.m.
Blizzard Post

I am sorry, but we are not able to offer a second account restoration.