Account Hacked? Permanently Banned? Post here! [merged]

#1 - Sept. 4, 2012, 3:21 p.m.

Hey all,

If you have had your account compromised and/or been permanently banned for real money transactions, goldselling or spamming of such thing (or you are unsure of what your permanent ban is for) please post in this thread. At this time, all threads relating to account bans have been merged into this one. To keep things tidy we will continue to move threads on the topic into this thread.

Also, if you are waiting on support to address your ticket, you may want to try our self-help system which is live for testing today. If you are successful with self-help, please update and close your ticket with support in order to reduce the queue length for others who are still waiting for assistance.

Also, once you have control of your account again, it’s worth taking a look on this sticky thread about account security.

#32 - Sept. 5, 2012, 5:44 p.m.

Taking a look at this now.

#37 - Sept. 5, 2012, 6:06 p.m.

SiX.4807:

My friend asked me to post on his behalf since he still doesn’t have access to his account. He generated a ticket (120903-012975, 120905-000445) after he was denied access to his account subsequent to receiving first an email with a password change request and then an email account change notification from Arenanet. Anything you can do to help would be greatly appreciated.

Thank you.

The team will help him, but this happened a couple of days ago and some people have waited longer. We’re trying to get to to everyone very quickly, and with new team members, we’re training as quickly as possible and hope to have even more resolved in the coming days. We just need to ask for a bit more patience, please.