I’m just gonna go straight to the point.
My partner can’t seem to log into both gw2 website and the launcher. He has email authentication but there’s no email sent to him whatsoever. He’s been at it for 2 days now. He has no problems logging in the past few days and this happened only yesterday night.
Steps he tried but to no avail:
-Checked junk, blocked, safe senders, deleted. Not there.
-Reset email password.
-Reset and account recovery from GW2 website. No email.
-Logging in from another computer, same situation.
-Turned off firewall and reset router, no email. Tried asking friend to log in using the same computer, worked for him but not me.
-Tried logging in using friend’s computer, website and launcher came out with the same problem. “unknown authorization” and no email.
Already sent a few tickets regarding the situation. When one of the Technical Support member offered :
“After you have done that, if you still are not receiving authentication e-mails, the only workaround that we can offer at the present time is to disable the e-mail authenticator. Please let us know if this is something you would want us to proceed with and we will forward instructions about disabling the authenticator. (If you are disabling e-mail authentication, please consider enabling mobile authentication, if that is an option for you.)”
but when he said to just give up on the email authentication option and asked them to go ahead with diasbling the e-mail authenticator, they replied :
“After researching the provided information, we will not be able to assist you with accessing this account.”
He’s really stressed and tired now, can somebody please help? I’ll make you cookies!
