Please help my account got hacked and lots of valuable items have been lost including my precursor(storm), valuable materials, gold (79 gold), my gifts for legendary, consumable and around 1 million karma (in consumables and account).
All of my karma has been spent and i have been receiving emails from arenanet.
This is one of the emails from anet recently.
Greetings!
It will be ongoing for further investigation by ArenaNet’s employees.
If you wish to not get your account suspended you should immediately verify your account ownership. You must complete the steps below to secure the account and your computer.
STEP 1: ACCOUNT INVESTIGATION
We now provide a secure website for you to verify that you have taken the appropriate steps to secure the account, your computer, and your email address. Please go to this site and follow the instructions:
https://account.guildwars2.com/account/login-support.html
STEP 2: VERIFY YOUR SUBMISSION WAS RECEIVED
We will contact you with further instructions once we have received and processed your submission. If you do not receive a reply within 48 hours of submitting this form, please resend it from the address listed above.
If you ignore this mail your account can and will be closed permanently.
—The ArenaNet Team
Another one is this
Guild Wars 2 Support 10067234817?
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From: ArenaNet ([email protected]) You moved this message to its current location.
Sent: 25 May 2013 04: 51AM
To: [redacted]
Greetings!
It will be ongoing for further investigation by ArenaNet’s employees.
We are concerned about whether your account has been stolen. In order to guarantee the legitimacy of your account, click the link below.
https://account.guildwars2.com/account/login-support.html
Once your account authentication has been completed, we will check your account and let you know what we can do for you.
Need help or have questions about your account? Visit our support site: http://support.guildwars2.com/.
The Guild Wars 2 Team
[mod edit: removed personal information]
