Account hacked and banned !!

#1 - June 24, 2013, 7:01 p.m.
Blizzard Post

Hello i just came home from 38 day vacation and i tried to log in my Guildwars2 account and it says that i am banned because of tampering with the game??

While on holiday i kept getting Original email from Anet saying that i needed to follow a link which brought me to another Anet page where i needed to login to secure my Gw2 account and i did that, now i came home only to find out i am banned !!??

i made a support account and it says mine display name is taken !!
Anyways eventually i did make a support account and all i get is automated responses ??

First response is :

Response Julio S. via Email 06/24/2013 06:40 AM

Hello Davut,

Your Guild Wars 2 account was detected to be involved in the use of one or more disallowed third-party programs. While some programs are used for benign purposes, others are designed to cheat, exploit, or manipulate the game in an unacceptable manner.

The use of the specific program or programs associated with your account was determined to be a breach of the Guild Wars 2 User Agreement and the Rules of Conduct, both of which you accepted when creating your account. As a result of this breach, the account has been terminated.

We have complete confidence in our detection and in our decision to terminate the account. Therefore, we will not accept an appeal in relation to this account termination.

Regards,

#19 - June 25, 2013, 4:01 p.m.
Blizzard Post

The account was involved in a huge number of cheating or exploiting incidents. The account was not compromised. If it was accessed by someone else, it was accessed from your location. Perhaps you shared access to the account. Perhaps someone in your household got into the account by guessing your password. Or perhaps you’re simply asking for another chance.

The bottom line is that the account was not compromised in a traditional sense, and we will not restore an account that has been used for cheating when there is no evidence of compromise.

I know you are upset. I’m sorry, but we simply cannot restore the account.