Account Hacked 1 Day Ago

#1 - May 20, 2014, 7:50 p.m.
Blizzard Post

I had trouble logging in to GW2 today so I checked my email and found that I couldn’t log into it either. I changed the passwords to both, and when I was finally able to get on my GW2, I saw that most, if not all of the things across my toons had been salvaged and sold off. Almost everything in my guild bank had been taken as well. I submitted a support ticket and am hoping for the best. One of my main concerns though, would be the guild bank since a lot of the things in there had belonged to my girlfriend and I know she’s worked hard for a lot of it. I checked the guild bank and it said that the items taken was 1 day ago, so that must have been when the hack started, but when I checked my email, I had every email up to April 10th read. Pretty frightening.

I’m considering changing emails but I’m not sure if that would help, but at least the password is changed. I’ll also be getting the verification app linked to my account and I’ll keep an eye out for any progress on my ticket. I removed and disconnected all accepted IPs as well.

#3 - May 21, 2014, 3:59 p.m.
Blizzard Post

I do recommend a new e-mail account, just because I am not certain that anyone can be 100% certain that a previously-hacked account is clear. If only for peace of mind, you might consider that, then contact Support through a new ticket, referencing your existing ticket (from the possibly-insecure e-mail account) in the subject line, and proceeding with the reaccess, restoration, and new-account-name processes.