Account does not exist (but clearly does)

#1 - Feb. 1, 2013, 2:52 p.m.
Blizzard Post

Hiya, I just bought the game, I could log into the site (clearly) but when I try to actually play it be telling me the account doesn’t exist.. some help here peeps, is there soem sort of lag when you make a new account?

#2 - Feb. 1, 2013, 3:57 p.m.
Blizzard Post

I don’t think you’re running into a lag issue (although I could be wrong). I believe that you should contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.