Account disabled/suspended, due to an unautherized individual.

#2 - Sept. 26, 2012, 8:26 p.m.

Chaotic.4576:

Hey, i tried to login yesterday and it had an error message saying that my account has been suspended. I requested a ticket but no reply yet, its been over 14 hours now. I am very disappointed on how long it takes for you guys to fix a issue like this, and i understand that you have many other people to look after but 14 hours. Really?
I just wanted to play some guild wars 2 with some mates when i woke up and bam i am suspended. Where as i looked into my email account and there wasn’t any “unauthorized logins” sent to me. I am confused and outraged from this please fix this issue asap.
My reference number: 120926-001536

Please unsuspend my account, or please help me get through this.
Thank you.

You did the right thing: You submitted a support ticket today. The forum really isn’t intended to be a second place to ask for help — you’re on track and will be assisted very soon.