My family and I pre-purchased three guild wars 2 accounts the Saturday night before launch—which was awesome, we had a great time playing together. Unfortunately, last Saturday (9/1/2012) my sister’s account was disabled.
When she tries to provide her account’s password, an error message appears that says that that email address is not on file. When I tried to reregister her account using the serial number we have for the digital download, we receive a message saying that that particular serial code has already been registered. When I asked her to sign into her original Guild Wars 1 (not GW2), it does not recognize her account.
Is her account lost? Is it disabled? I can’t even get into her account to change her email address.
The other two pre-purchases (which we bought through best buy online) have been working fine.
I can provide her email address, serial code for our game registration, etc. as needed.
Thanks in advance!
