Account creation date - Blue Tracker

#1 - March 19, 2013, 11:05 a.m.

A guildie was banned recently for sending money to another person so they could get the achievement. He sent in a ticket and was able to get his account back.
When they replied to his original request Anet support asked him for his game key, a character name and the creating date of the account. Now he bought his account straight from Anet’s website and he still had the email so he was able to get his account creating date pretty easy.
My problem is I have 2 accounts that were bought from stores, one from Gamestop and the other from Walmart at 2 different times and in cash.
I have the game keys saved for both accounts but have no idea the creating dates for either of them. I have not had any problems yet but if a problem does arrise I don’t want to not be able to get my accounts back.
So my question is, is there a way to get the creating date on your account or if you don’t have that information will Anet take some other form of information?

Gaile Gray

#2 - March 19, 2013, 12:27 p.m.

Taegu.1420:
So my question is, is there a way to get the creating date on your account or if you don’t have that information will Anet take some other form of information?

The team is not required to accept only a small number of “proofs of ownership.” They will work with you if you do not have the first few things that the request. No worries.

Gaile Gray

#5 - March 19, 2013, 3:29 p.m.

Bailey.6892:
Hmm how can we find out keys? I purchased mine directly from anet as did my brother. Guess we better track this info down just in case.

You get an email when you buy. The code is provided in the email. Again, if you didn’t have the serial code, we could work with you to use other, alternative account ownership verification info. But the serial code is really, really good to have, so check your emails and save ’em if you have ’em.

Edit: Yes, what Taegu said.

Gaile Gray

#7 - March 20, 2013, 11:59 a.m.

Rajani Isa.6294:
Taegu.1420:
Awesome, thanks Gaile.
Trying to have as much info lined up and ready “just in case”
Bailey, the game key is included on the email from Anet when you buy directly from them, just don’t erase the email

Copied mine to my password app on my phone – 1Password keeps a backup online so I’m not worried about losing it.

Good plan.