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Account Closure Error

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Air.4398
#1 - Aug. 13, 2014, 3:16 p.m.
Blizzard Post

Reporting in behalf of our guildie LadyYam.6420

Halfway on our CM run her gw2 client crash, upon relogging her account she got this message “Your Guild Wars 2 account has been terminated due to botting,extended unattended play, using macro, or similar behavior. Attemping to automate gameplay through any means or attempting to circumvent idle-time restrictions in any way is in violation of the User Agreement and Rules of Conduct. The account closure is permanent.” We know she doesnt do any of the aforementioned violations. We’d like to request further investigation regarding this matter and to have her account un-banned.Thank you.

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Chris Cleary
#4 - Aug. 13, 2014, 3:43 p.m.
Blizzard Post

This forum is not for appealing bans. Please have the player contact Customer Support.

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Gaile Gray
#5 - Aug. 15, 2014, 11:38 a.m.
Blizzard Post

Each account holder should contact Support with questions about his or her account. If there are remaining questions after a thorough investigation, the ticket number may be posted in the Tickets for Review thread. But we ask that the player go through the entire review process with an agent, to allow the most in-depth investigation of the matter at hand.