#1 - Feb. 5, 2014, 4:35 p.m.
so i purchased an armor set from the gem store a long time ago and when i went onto my account i had no characters so i made a new character but i no longer have my primeval gear? why
account bound gem store items missing
#3 - Feb. 6, 2014, 3:36 p.m.
Yes, please do submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.
For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.