account being hacked

#1 - May 11, 2014, 8:52 a.m.
Blizzard Post

I would really wanna file a report regarding about this matter, but all i could find are articles…sigh, just hope developers/ customer service would really help me out on this here how it goes.

11 May 2014 gmt +8 (somewhere within 2~3hours ago) roughly 7pm onward gmt +8
My account has been compromised while I’m having a break after exploring Straits of Devastation. Just when I attempt to login like usual via auto login after saving the details I couldn’t login into the game and so without wasting time I quickly change my password and email password and attempt a login.

When I was in… my level 80s character were grouping in major city storages and auction house, realizing that it is already too late, the hacker salvaged every single epic, and swipe off every single deposited collectable materials away and sold them off, mailing away the gold and left me an achievement GOLDEN on my summary page.
Will ArenaNet really compensate and revert back my items as it was before? like the articles written on the link given https://help.guildwars2.com/entries/27658708-Restoring-Your-Account-After-a-Compromise

I really hope ArenaNet would really do something about this, for I have been playing Guild Wars 2 since few week after the official launch via other guild wars 2 account.

#12 - May 12, 2014, 6:16 p.m.
Blizzard Post

I truly sympathize with your situation, but I need to make it really clear that posting in the forums will not help with an account compromise situation, and the best place to put your energies (at a time that I know is very stressful for you) is in the creation of a ticket.

Support at the top of this page
“Submit a request”
Provide as much information as possible, and leave fields blank if you do not have it. (You are not required to provide all answers.)

Consider if your e-mail address is hacked. That is usually the case, and if so, you’ll want to submit from a different, secure e-mail account and provide the information about your GW2 account in the ticket.

Account compromise incidents are very sensitive and can take several days to resolve. Please read these articles or posts for more info:

https://forum-en.guildwars2.com/forum/support/account/Account-Security-What-you-need-to-know/first#post3884132

https://forum-en.guildwars2.com/forum/support/account/How-to-Submit-a-Ticket-Account-Issues-2/first#post3954

Best of luck!