Account banned.

#1 - Sept. 6, 2012, 10:55 a.m.

Good evening,

my account has been hacked on Thursday 30 August, in the afternoon. The hacker must have linked an inappropriate website, which is why my account has been banned.

I already posted various tickets on various websites and forums, given the appropriate information to Guild Wars’ technical support team. However, I didn’t receive any answer from them.
The only thing that changed is this message that appears when I try to log in : [[fr.ERROR_ACCOUNT_BLOCK_PERMANENT_SUSPENSION_FOOTER]]

I just want to know if there’s anything else to do or if I never will have my account back.

Thank you in advance for your answer.

Regards.

CC Dalmarus

#3 - Sept. 6, 2012, 11:01 a.m.

Our Support Team can help you with many issues. You can expedite the help that you receive by providing certain details when you contact the team, such as the following:

Your GW2 Username
Your serial code
A character name, if any
A detailed description of the issue that you’re experiencing
Any error code that you are getting

Please note: This is sensitive information that should not be posted on the forum, but only be provided through tickets or when talking to an agent in our Live Help system.

Submit a ticket using the “Ask a Question” tab on this page: http://support.guildwars2.com/ Please read the Announcements at the top of the front page, and remember to use the search engine before you post or enter Live Help.

Technical Support issues and bug reports need different info. I have posted in those forums about related information needs.