Tried to log in today and it said I was permanently banned for altering the game. I did a few pirate cache jumping puzzles last night with the new update. Seriously can not think of any thing that could ban me. A mesmer portaled me on a jump puzzle i had trouble with. I never got an email from Areanet saying what I did. I sent in a support email and asked why. Is there anything else I should do?
I’ve never heard of that being a problem. I have 2 accounts and switch between them once in a blue moon but have only downloaded the game one time. As long as your serial number is legitimate, that’s not the reason for your ban.
Although ArenaNet occasionally does ban people mistakenly, apparently most of the bans for tampering with the game are valid. It seems ArenaNet has done a good job as of late identifying the programs that tamper with the game. If you are indeed innocent, discuss the incident with support but only using one ticket. Don’t file multiple tickets.
Exactly. The number of false positives is very, very low, but the team will always reexamine a situation to ensure that the proper decision was made.
