Account banned over Ping reduction software

#1 - Sept. 15, 2012, 9:49 p.m.
Blizzard Post

Hello,

I have been banned for about 5 days apparently for 3rd party programs , i have sent in a ticket and everything and my other 2 got looked at (which has nothing to do with the banning , one was about the change of display name and other about deluxe edition).

The only programs i used was WTF Fast , which i have been using for quite a while and helps improve my latency. And the other is avast antivirus.

It’s getting a bit frustrating since i was banned over a ping reduction software…

I know arena net are trying their best to work around people that afk bot or hackers supposedly but i feel like alot of innocent players are the ones that are getting the hammer instead of the actually people who do such activities.

tl;dr I love this game , and the fact i can’t play is really starting to get to me.

Ticket number :120914-001801

#2 - Sept. 15, 2012, 9:51 p.m.
Blizzard Post

The measures taken against third-party programs are actually quite conservative. Please feel free to discuss with the support team, but do be aware that the ticket is just one day old and it may take a few days to respond.