Account Access Concern

#1 - Aug. 5, 2014, 10:46 a.m.

Hey guys, i think someone have been trying to log into my account or probably hacked my computer,because when try to log in today its asking for e-mail authentication and when my i check my mail this address shows up which is not my address,i live in california. Address: 73.162.208.148
City: Mount Laurel
Region: NJ
Country: US
So i’m hoping someone can help me with this problem because i had to allow access from this location just so i can log in on the forum and in the game.

Gaile Gray

#3 - Aug. 5, 2014, 3:35 p.m.

I think you are wise to look into this, it very much sounds as if someone is trying to hack your account. I hope you are not giving authorization for those attempts. That is the beauty of authentication — it allows you to decline to authorize access. (Unfortunately, if someone has access to your e-mail account, that would-be hacker can authorize access even if you do not.)

For security’s sake, I suggest you submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.