Accidentally Deleted Predator, No Prompt

#1 - March 5, 2014, 3:52 p.m.

The other night I was sitting outside of Lyssa deleting items to make room for drops and accidentally deleted my legendary.. The thing is, I never got a prompt. Something blinked on my screen for a split second and then boom, my hard work was gone. I tried to talk to the support team via ticket, but received no help as they weren’t able to find the item having existed on my account to begin with.. I have the achievement for 3 legendaries equipped and only have two on my account currently, so.. :/ Hopefully a higher up will see this and can help me out because this was my favorite legendary and I’m on the brink of just walking away after the emails I received from the customer support rep I talked to.

I do understand it is partly my error, though the redundancy in the form of prompt did not appear and as such is my glimmer of hope that this will be resolved.. Thank you for your time!

Account: Poliswag.8240
Character: Poliswag
Date/Time of Incident: 3/3/2014 @ 9:56 PM EST (-5h)
Exact Item Name: The Predator

Hopefully this helps!

Gaile Gray

#9 - March 5, 2014, 9:39 p.m.

I do not know what the outcome of this situation will be, but I am sure that we’ll do the best we can to help.

However, I’d like to take this opportunity to gently remind all forum members that the way to get help for your individual situation is to submit a support ticket. Posting your account and situation here won’t result in an agent’s review, nor will clicking “report” in the game result in the necessary ticket.

So please submit any questions you may have about your individual accounts by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to answer your questions.

Thank you.