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Access restored [Incident: 130921-001149]?

Forum Avatar
Mister zeeRo.8561
#1 - Sept. 22, 2013, 10:37 a.m.
Blizzard Post

…Long story short : I just got back from a trip abroad.

I left on the 6th and came back the 20th to an account banned for botting.

After weeping for a good 15 mins and going through the 5 stages of the Kübler-Ross model…

…Ive decided to start taking measures to recover my account.

and a couple minutes before I started writing this post, thanks to anet support staff…

I GOT MY ACCOUNT BACK !! AWWWW YEEEE…wait a minute…

…

why are most of my characters naked ? :’(

I’ve not only been hacked, banned, but also robbed.

this makes me a sad panda.

Please roll back my account to the 6th of september,

seriously… help a player out.

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Gaile Gray
#12 - Sept. 23, 2013, 2:10 p.m.
Blizzard Post

I’m glad we could get you back on your account. As to how and why, a weak password, or a password used in other places that may have been compromised, is the most common cause of a hack. If you are confident your computer and e-mail are secure, you should be fine with that (complex, unique) password reset.