About to relocate, policy?

#1 - June 3, 2013, 7:55 p.m.

I figure I would post this on the forums instead of send in a ticket as the poor CS staff has a lot to deal with and was wondering if the community knew what to do in this situation.

My father recently became very ill so I will but returning to my home country. Along the way, I will be stopping in four possibly five different locations including other countries.

Since I will be logging in from a bunch of different places in a short period of time, do I need to inform CS of my situation so they can make a note about it for my account like I would a credit card company or my bank? I completely understand that the possibility of having my account locked because of the many locations appearing on my account is 110% reasonable, but I would like to avoid it if I can as it will be a real hassle.

Thanks in advanced for your responses

Gaile Gray

#3 - June 4, 2013, 3:02 p.m.

If you have E-mail or Two-Factor Authentication in place, you will be asked to validate your new locations. If you do not have authentication in place, you will most likely be able to log in without any delays. And when I say “delays” I want to point out that the delay is a good thing, in that is helps you secure your account from intrusion by others.

Contacting Support would not be helpful in this situation, but the team remains available if you need assistance on your journey.

I hope that your father’s help improves and that you have a pleasant visit with him.