About 100g worth of gold Disappeared

#1 - July 18, 2014, 7:48 p.m.

I changed my password after running virus protection, looked up IP address of logs in, but it only shows my IP address. About 100g worth of my gold was completely taken from my account and spent, I haven’t logged in the past 2 weeks, so I have no clue where it all went.

It had to be an specific attack on my account for only 100g taken out, they directly target it to acquire gold. If you have records of any log-ins in the past 2 weeks in my account, I would definitely appreciate it.

I don’t really care about the gold at the moment, I want to catch the perp and have them IP banned from the game for hacking. Hacking is an federal offense and they are committing it by attacking accounts.

To all others, please be careful.

Gaile Gray

#2 - July 21, 2014, 2:51 p.m.

We sure can try to help! Please submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. Provide as much information as possible in the web form, which will create a ticket within the support system. If you do not know some of the information requested, leave the field blank. However, there are two drop-down areas that require an answer so be sure to choose from those fields so the ticket is properly submitted. Once you’ve done that, the CS Team should be able to help you.