"A serious error has occured" ( c0000005 )

#1 - Sept. 20, 2012, 9:33 a.m.

Dear readers,

Ever since I updated my W7 64 bit to SP1 the game stopped working.
I get the “A serieus error has occured” message right after downloading some files at the startup (I dont get to see the actual launcher and play button) at both installed game + installer .exe files.
_
—> Crash <—
Exception: c0000005
Memory at address 9c0d5d8c could not be read
App: Gw2.exe
Pid: 5780
Cmdline: -allowInstall
BaseAddr: 00400000
ProgramId: 101
Build: 15544
Module: d3d9.dll
When: 2012-09-19T17:01:02Z 2012-09-19T19:01:02+02:00
Uptime: 0 days 0:00:02
Flags: 0
_

I’ve uploaded the error with full details below.

What i did so far:
-Updating and reinstalling my graphic driver.
-Run it as administrator.
-Run it in different compatible modes.
-Made a support ticket.
-Delete game and download new installer
-Googled everything I could
-Run with the -repair extension

I am running:

Phenom II X3 black edition (2.8 ghz)
ATI RADEON HD4870 Vapor-x edition
4gb ram (edit)
Windows 7 64 bit SP1

Any help will be appreciated since iIam dieing to play again,
Thanks in advance,

Legitemy.4091

AshleySegovia

#13 - Sept. 20, 2012, 1:44 p.m.

@Legitemy – I am thinking this is either your driver that’s crashing or DirectX. Have you submitted a support ticket yet? If not I would highly recommend creating a support ticket so that we can address your issue one on one because some of the steps that we may ask you to try or diagnostic information we may need to ask for we do not necessarily want to post publicly.

Once you’ve done this, please reply to the thread with your ticket number and we can take it from there.

AshleySegovia

#16 - Sept. 20, 2012, 2:08 p.m.

Thanks Legitemy. We’ll have one of our Technical Support reps address your issue as soon as they can!