A quick Thank You for those behind the scenes

#1 - Oct. 17, 2013, 6:45 p.m.

Just a quick post, feel free to close the thread straight away…

A little background…
Yesterday, (about 5:00pm Australian EDT) I was inaccurately banned for botting, macros etc. After which I immediately lodged a support ticket…
Today, (about 10:30am Australian EDT) the support ticket was answered, false ban was lifted, and I’m back in the game!

The main message…
Thank you very much to all the support team!! I realize the time difference makes it difficult for Oceanic players to get help in the peak times, so an overnight fix is fantastic! I was annoyed at the initial problem, but the response was fast and hassle free. (I realize this may not be the case for everyone, but personally, I’m very satisfied with the service)

And on a personal note, thank you Gaile Gray for your tireless moderation and replies in the forums! Knowing someone is actively reading posts is a great piece of mind for the community.

Just 2 cents I felt was worth sharing… Too much negativity on forums, especially (and I guess, understandably) on account issue and trouble shooting ones.

Cheers!

Gaile Gray

#4 - Oct. 17, 2013, 7:01 p.m.

Hey, thanks a bunch for the nice post. It put a rosy glow on my early evening.

I’m glad you’re back in the game, and really appreciate your understanding that we can’t do these things instantaneously, but do try to do them as quickly as possible!

Have a great Tuesday. It is Tuesday over there, right?

Gaile Gray

#7 - Oct. 18, 2013, 7:33 p.m.

gemgenie.4560:
Would just like to add to this – im currently trying to sort out an issue that seems to only be affecting my main character and both Gaile and the guy im dealing with from support have been/are being great.

Fingers crossed we find the issue now after a few hours running traces this evening.

Thankyou so much guys – removes some of the stress frustration just knowing its being looked into and not brushed under the carpet.

That is such a interesting issue, gemgenie. But yes, we know you’d really like to not be “The player with the interesting bug” but “the player who can play the game” so we’ll continue to work on this!