#1 - March 25, 2013, 9:26 p.m.
I recently reinstalled Guild Wars 2 after a ~5 month break only to find out my account was hacked. My character’s gear was totally different (full magic find!) and they even moved it to a different home world.
After a few emails back and forth they managed to give me back access to me account, send me another copy of my serial code (original email was lost somehow), restore my character, and they were even nice enough to put my main character back on his original home world, all quickly and efficiently.
10/10 customer service experience, thanks again.
