So my friend was using inapropiate lenguage ingame and he got temporaly banned for like 700+ hours. That´s it, He waited till the time was over, and now a new problem pops up.
The thing is my friend wasn´t playing a free trial before getting banned, and this is certainly a problem because he can´t even access to the forum with his account xxCEOxx.7628
He´s sending an annonymus request too.
Thank you very much.
First, there’s nothing that can be done for a player in this situation via the forums. But you should know, we do not “ban” on a temporary basis. We do not give 700+ hour suspensions, either. So something’s not quite right with the information you were given.
The best thing for him to do is to submit a ticket by clicking “Support” at the top of this page and then clicking the “Submit a request” option. He should as much information as possible in the web form, which will create a ticket within the support system.
