$85 worth of Gems not on account, no receipt for either, and checking account has been charged.

#1 - Oct. 13, 2012, 2:15 p.m.

As said in title, my checking account has been charged for $85 worth of gems. Support said to let it go for 24 hours, but now it’s been over 48.

Last time I purchased, I got a receipt and my gems near immediately. This time, I havn’t, but my bank has been charged and that irks me. I didn’t even get a receipt via email.

I requested a refund if possible, because I will wait for the system to be less buggy before I purchase Gems in the future. But again, the fact that I have been charged it on my bank statement with no receipt scares me. Is something else going on that I am unaware of that may not be Anet’s fault?

Anet, please look into my incident report and assist me. I know it hasn’t been in the system for longer than 5 hours, but it makes me feel uncomfortable.

#121013-002294

Gaile Gray

#3 - Oct. 13, 2012, 10:28 p.m.

Thank you for filing the ticket, Darxio. I totally understand your concern. Because you’ve purchased gems in the past (for which a thanks is in order! ) it’s clear to me why this transaction is making you wonder, since it’s progressing so differently than your previous purchase.

I have looked at the ticket and it has been escalated to a senior agent for review. I feel quite confident you will hear back tomorrow and you can decide how to proceed based on that discussion.

Thank you for your patience.

Gaile Gray

#8 - Oct. 17, 2012, 11:51 a.m.

Thanks a bunch for the update. I’ll let the team lead (who was helping you) know about this. I’m pretty sure he’s aware, but it doesn’t hurt to send off an email so he can take the “check back on this” off his to-do list.