72 hours and nothing but an auto message from Lance

#2 - Sept. 8, 2012, 12:43 p.m.

noobdestroyer.4271:

Well the whole we will resolve this issue in 72 hours for hacked and subsequent banned accounts is total bs. Especially when I see others post about getting hackban fix in 1 day.

I submitted a ticket 72 hours ago and all i ever got was an auto response with instructions on how to authenticate or reset paswword. Which doesnt help if the account is banned.

I still dont even know why i got banned?

Im at the point where I think I am just going to give up and move on. Even if they do fix my account, I dont think I could play anymore. The whole thing just gives me a bad taste in my mouth. I feel like I got screwed over and taken advantage of from ArenaNet. Thanks for nothing ArenaNet.

Time to call my bank and get my money back and issue complaint with BBB.

Doing a charge back isn’t necessary. The Support Team will give you a refund although yes, there will be a delay. (But honestly, there will be a delay with a chargeback or a BBB complaint, too.)

I hope you can work with us on this, even while I know it’s frustrating right now.