hello
i guess some of you have allready read some of my threads
today im back with yet another unbelievable thing from this so called support
allright
so a week ago a friend of mine came back to the game
he noticed his account got hacked so he made a ticket about it to restore it
he got it restored within a few hours
the next day it got banned
he wrote again to the support and they lifted the bann
a few hours later he got DCd and his e-mail got changed
so he contacted the support cause they are the only ppl that CAN change the e-mail adress and asked them why they changed it
the ticket got moved over to the account administration section
it took 24 hours to get an answer for that
the answer was just change your password but they didnt restore the e-mail or anything
he then wrote he cant cause they forgott to change the e-mail adress
they stated that they have to verify the real owner
please note that he has provided a screen of his ID in this ticket…
all this stuff took almost a week
giving him the final answer yesterday that he had to buy a new copy of the game and they would change his CD-key to the new one
allright so he bought a new copy of the game and gave the code to the support
they changed everything a day later and told him he could play again
when he tryed to login he got a message that he entered a wrong username/password
so he tryed to reset the password
the site stated that instructions how to reset the password have been sent to his e-mail adress
but nothing ever arrived
he tryed it with chrome aswell as firefox and also deleted cookies for both
nothing helped he never recieved any e-mail
he ofc. also checked spam folder
anyways so he made a new quick ticket to restore his password
he included once again everything needed
the first answer took 20 minutes and they asked for a few more informations about the account
he provided them
then several hours later another replay arrived stating once again the have to verify he is the owner of the account and he should provide a whole list of answers to verify hes the owner
now let me make this clear:
there is a ticket on his account with like 80 posts allready to verify hes the owner and restoring his account
those ppl just simply forgott to reset his password (wich he requested in his ticket btw. but seems like they dont ever read tickets)
he even stated in his new ticket that there is a huge ticket on the support account to verify him beeing the owner and all he needed was jsut a quick password reset
its been 7 days now since all this stuff started
it started with a mistake you guys made
and ended with him beeing forced to buy a complete new copie of the game
now why he has to verify himself once again wich will take several days AGAIN to just reset his password ?
i once again say this:
this is by FAR the worst support in the whole gaming industrie!
there is nothing comparable to how bad this support is and how bad they communicate with eachother !
last but not least the ticket IDs:
original ticket to restore the account:
130724-001232
—-> here you can find the new CD-key and the final answer of the support that everything is allright and has been changed
the first reset password ticket:
130731-001902
—-> everything provided in this ticket and the answers of the support are in here.. he closed this ticket because well… you can imagine how angry he is right ?
the ticket wich is open right now:
130731-002232
—> once again everything provided… even his ID once again
