3 hours later... still somehow mistaken for a bot.

#1 - Nov. 6, 2012, 2:21 p.m.
Blizzard Post

So I log in today to see for some reason I’m banned because according to them I’m a…. bot. WTF? I have never once used any form of macro or third party program whatsoever. And further more I have like 50% map completion and one tiny look at my achievements would prove that I am playing this game legit. The only connection to botting I have had is my relentless reporting of every bot I see.

I’m a Ranger so you think this may have anything to do with it? I am so beyond infuriated with this right now. I contacted customer support and haven’t heard back after 3 hours. How long should this take to fix???? I have the next few days to play and my friggen account is nuked.

Posting here because I have heard of Arenanet pwning people who complain about being banned by telling them exactly what they did wrong. Well tell me what I did Arenanet because under no circumstances was it BOTTING! 110 hours and $59 up in smoke. So incredibly upset right now.

#9 - Nov. 6, 2012, 2:44 p.m.
Blizzard Post

It’s unpleasant to be noted in a “false positive” for botting. Fortunately, these cases are very few and far between. I hope that you have filed a ticket so that the CS Team can help. You can contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.