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$250 stolen because CVC was saved.

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Digitalzombi.3907
#1 - Sept. 10, 2012, 8:22 p.m.
Blizzard Post

Hello,

i recently had my account hacked by our loving friends in China. Due to the fact that my 3 digit code was saved into Arenanet’s store, they were able to purchase 250$ worth of gems from my account before i could cancel my credit card. This needs to be changed IMMEDIATELY so other people do not have to go through the same process I am with filing fraud charges and the like. Luckily, the 250 dollars doesn’t break my bank, but at any other stage in my life this would have been a crippling blow that would have impacted mortgage, student loans, car payments, heat, electricity, the ability to buy food and gasoline and a myriad of other things. You need to realize that the store you have is FLAWED and FIX it as soon as possible. I am thrilled to have my account back, I am grateful to be playing again but this “no verification needed” is irresponsible in the modern online gaming world. Accounts get hacked by bad people and they do bad things, that’s why the 3 digit code is there in the first place. I warn everyone that reads this not to save your credit card info in this game until this is fixed. See you all in the Grove.

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GaileGray
#14 - Sept. 11, 2012, 1:55 p.m.
Blizzard Post

Digitalzombi, we will definitely process a refund for you. If you have not done so, please update your ticket and let the team know that you experienced this loss and they’ll take care of it for you.

We are working on two things in relation to this situation: The ability to remove cards and increased protection against unauthorized purchases with saved cards. This is a very high priority, and the team will roll this out as soon as possible.

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GaileGray
#15 - Sept. 11, 2012, 1:55 p.m.
Blizzard Post
GaileGray.9587:

Digitalzombi, we will definitely process a refund for you. If you have not done so, please update your ticket and let the team know that you experienced this loss and they’ll take care of it for you. (If I had your ticket, I’d send over a note, but I don’t see those 12 digits here.)

We are working on two things in relation to this situation: The ability to remove cards and increased protection against unauthorized purchases with saved cards. This is a very high priority, and the team will roll this out as soon as possible.

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GaileGray
#19 - Sept. 11, 2012, 2:21 p.m.
Blizzard Post
Digitalzombi.3907:

Thanks Gaile for your words on the issue, and thank you to all who voiced their support. I really like the game, a LOT. It just kinda sucks that there is no verification that you are actually the card holder. I did contact my bank and start the fraudulent charges process, if more needs to be done to get your two organizations working together let me know. I updated my ticket with the information as well. I hope everyone out there is safe and having fun, learn from my problems people

Oh shucks! I’d really like US to help you, rather than get the bank involved. If there’s a charge-back, it gets really involved, where we can handle this promptly for you (saving a bunch of time and trouble for you).

Dig — if I can get your ticket number, I’ll point someone at this right now and it can be solved really quickly.

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GaileGray
#21 - Sept. 11, 2012, 2:47 p.m.
Blizzard Post
Brother Grimm.5176:

Submitting a charge back request without pursing a solution from the vendor first is going to FUBAR your credit rating….just a heads up.

Well, I wasn’t going to put it quite that dramatically, but yeah, we’re a lot easier to work with that MegaCreditCardConglomerateDotCom.