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24hrs + can't play no answer?

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papadalys.4965
#1 - March 6, 2014, 3:17 p.m.
Blizzard Post

i have submitted a support query a day and a half ago, i got the acknowledgement for it but no reply and no help ever since. I consider it a major issue cause i can’t play and it’s not in any way my fault cause it’s an authentication issue.
support request #425121

anyone consider that to be normal delay?

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Gaile Gray
#5 - March 6, 2014, 4:48 p.m.
Blizzard Post

We ask that people not use the forums to follow up on tickets that are just a day or so old. While we consider any access issue to be important, it’s not possible for the agents to respond to everyone immediately, they need time to review the issue and respond.

If you need help after three days, visit the Tickets for Review Thread above. Thank you.