My account was suspended in Saturday night (my timezone) and for the 24 hour suspension, I couldn’t play the game for the weekend. I sent in a support a ticket asking for the reason of why my account was suspended, but after 30 hours (when my account unsuspended automatically as the suspension was of 24 hours) I got a reply from the staff (GM Nalu), ignoring my question and instead warning me to not violate any rules in future. I replied and asked for the reason but I got a robotic respond: “While we appreciate your concern regarding the status of your account, unfortunately we are unable to provide additional information in response to your inquiry.”
Now this is getting seriously frustrating and annoying. I was suspended for NO REASON or at least the staffs DIDN’T TOLD ME ABOUT ANY, and I couldn’t play the game on the only day (Sunday) where I can actually spend time ingame. Now, I am completely frustrated and I want Anet to properly tell me why I was banned or at least give me a more human reply to my tickets.
Also, just to let everyone know, my game crashed and hence I didn’t see any message before account suspension. After the crash, when I try to login, I saw the account suspension notice. I am not posting the complete email here as I want an Anet staff to see this thread first.
Being a loyal player and a frequent gem buyer, I expected a bit more respect and fair treatment from Anet but I am gravely disappointed.
