I am not asking for resolution to the issue – just the simple acknowledgement that you’re aware of the issue and working on it.
We have tickets from 8/26 and 8/28 that we still have had zero response on. No email, no form letter, no forum acknowledgement – nothing.
120826-012235
120828-021102
The ticket from 8/28 had significantly more detail, but was, in essence, a duplicate. About 4 days ago I updated 8/26’s ticket with the detail, and closed the ticket from 8/28 to help streamline the process as previously suggested regarding other issues in the forums.
Essentially, two players in our guild – one being myself, the leader of the guild – used their Tome of Influence from the upgraded prepurchase.. At the time both players were only in one guild and showed as representing our guild. Neither Tome provided any influence increase to the guild. It is also not listed in the guild history. Though both player received the animation suggesting it worked, and the Tome was removed from our inventories. The guild is Tyrian Assault Response Team. [TART] The server is Blackgate.
In the ticket itself are further details including player tags.
I understand you are experiencing a high volume of tickets, but any help, or really any response at all, would be appreciated as I have not received any communication regarding these tickets…one which was submitted 8/26, 15 days ago.
Two weeks without even a form letter regarding a real world money issue…. Please respond with something… I’ve been posting with this issue daily in the forums for about 5 days in any area that seems relevant.. game bugs, account issues, old/unresolved tickets, etc.. Still – no response… I am not even asking for resolution to the issue – just the simple acknowledgement that you’re aware of the issue and working on it.
We’re big fans, but the silence is deafening…
Please.
