100% Positive my main was hacked

#1 - April 29, 2014, 3:16 a.m.

Hey everyone.

Not too long ago I went to check out my email and noticed that I had 4 emails from yahoo support, one of them said that someone tried to log into my email account from America at 11:22pm on an unregistered device (whilst I’m in Australia). After going through all the security options and making sure my email account is safe I decided to log into gw2, however I now apparently have a mobile authenticator set up with my gw2 account.

So after trying various methods to get on including resetting my account and changing the password multiple times. After that I decided to log into this account which I bought at the sale a couple of weeks back, I went into guild chat and noticed that my main account had previously been on around 3 hours ago, however it said that I had logged off on my ele but in reality I logged off on my engi and I wasn’t even home 3 hours ago. So I’m not really sure what to do now, my main account is ThePimpinPig.4283 and I can prove that it is my account (I can list characters, what PvP rank I am, what weapons I have unlocked, my wvw rank and the stuff in my bank)

Thanks in advanced and I really hope this can get sorted out

P.S I never use the same passwords twice :P

Gaile Gray

#11 - April 29, 2014, 4:07 p.m.

I think if we were to add the “insurance policy” you describe, some players would be concerned that we’d entered Animal Farm, where “All animals are equal, but some animals are more equal than others.”

Those who invest more in the game — in an emotional or financial sense — do have a greater loss if their security is compromised. But I’m not sure that offering additional services per $50 spent is the answer.

I’ll say it again: This is not an issue over which we have control, but we’ll do our best to help resolve the situation, including assistance with some security advice and an account restoration. I’ll continue discussing with the team how we can improve those practices, always with the best interests of our players at the forefront of our minds!