#15 - Feb. 21, 2014, 4:06 p.m.
how/where can I see my ticket number? :-P (its not about this problem btw) but couldn’t find the number after you reported a bug in game
Reporting in the game does not open a support ticket. It simply sends a message about a bug to the team, and no response is possible nor is it possible for the team to investigate individual issues such as this via a in-game bug report. (To see the difference, consider: This is happening to your account. A map glitch would happen to everyone player. So the latter would be fine for an in-game report, but something that’s impacting your account needs a ticket. You see?)
To submit an individual ticket — which is required in a case of this nature, or anything related to your individual account — please click “Support” at the top of this page, then “Submit a request” to start the submission process. Please note there are two drop-down areas that must be completed, and space for you to describe your issue.
Upon submission of a ticket, you will receive a response that contains your six-digit ticket number.