1 Week and still can't buy gems

#1 - Dec. 15, 2013, 10:53 p.m.
Blizzard Post

I’ve been trying to buy gems for over a week now and no matter what credit card I use or even Paypal I receive an error message that simply says “Failed.”

Does anyone have a solution to this problem? I’ve been in contact with support and all they’ve done is had me provide my billing information and asked me to try again in 48 hours and I still receive the same error.

If I have to go through all of these hoops to buy gems then perhaps this is a sign that Anet doesn’t want my money?

#5 - Dec. 16, 2013, 1:13 p.m.
Blizzard Post

I am sorry that you’re having this continuing issue. It’s difficult to tell the source, so please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.