Hello there. Been playing Guild Wars 2 since the first day of early access and haven’t had any problems up until recently. Two days ago my screen froze and the colors became corrupted before my screen went black and my computer restarted itself. While trying to reboot, I hit a BSoD that sent me back to the beginning of the boot. This cycle repeated until I stopped it.
I booted into safe mode, where my computer worked fine. There were discolored horizontal lines across my screen, but that appeared to be the only problem. After a few hours of searching for a solution, the lines suddenly disappeared from my screen. I rebooted into normal mode and everything was fine for the rest of the day.
Yesterday I tried to play Guild Wars 2 again. It worked for about ten minutes before the same failure occurred. I am at a loss for what to do, so I decided to post here to see if this is a common issue.
Pertinent information:
My graphics card is an ATI Radeon HD 5570. It has the most recent drivers installed.
A WhoCrashed analysis reported the following:
computer name: OGION
windows version: Windows 7 Service Pack 1, 6.1, build: 7601
windows dir: C:\Windows
CPU: AuthenticAMD AMD Phenom™ II X6 1090T Processor AMD586, level: 16
6 logical processors, active mask: 63
RAM: 9655177216 total
VM: 2147352576, free: 2001743872
On Wed 9/26/2012 12:35:36 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\092512-53804-01.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl+0x5D000)
Bugcheck code: 0×116 (0xFFFFFA8004FD44E0, 0xFFFFF880042B826C, 0×0, 0×2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
Google query: dxgkrnl.sys Microsoft Corporation VIDEO_TDR_ERROR
I have almost 20 instances of this dump from boot attempts, and they are all identical.
In short:
-I am experiencing a VIDEO_TDR_ERROR
-The suspect file appears to be dxgkrnl.sys
-The problem appears to be with the video card, and I am unable to do a normal boot without receiving a BSoD
Has anyone else had this problem? How did you fix it? Thank you for your time.
