Spiritborn Locked Isssue

#1 - Oct. 8, 2024, 4:33 a.m.

We have become aware of the possibility where players could purchase a Standard to Ultimate upgrade without owning the necessary Standard Edition of Vessel of Hatred.

Players can fix this by purchasing the Standard Edition of the Vessel of Hatred which will complete the upgrade to Ultimate Edition.

Afterwards, Xbox users can follow these instructions below to download the final content package if you still have the Spiritborn locked.

1. Hover over the D4 Icon
2. Press Start
3. Select Manage Game Add-Ons
4. Select D4 Base Game
5. Select Manage Installation on internal storage
6. Check the Vessel of Hatred Expansion Pack check box hit
7. Hit Save Changes

We are investigating other platform related issues that others are reporting outside of Xbox.

#15 - Oct. 8, 2024, 5:04 a.m.

Hi all - Checking into this some more.

Just to verify, you need Vessel of Hatred for the Spiritborn on every platform you want to play Spiritborn available.

For example: If you want to play Spiritborn on Xbox and on PC Bnet, you need to buy Vessel of Hatred on BOTH platforms.

If you can provide the following:

Platform:
Version Purchased: (Standard/Deluxe/Ultimate)
BNET ID:

#32 - Oct. 8, 2024, 5:19 a.m.

I do want to make sure - Players need to buy Vessel of Hatred on each platform they want to play the Spiritborn.

Just to confirm - Are users playing on a platform w/o Vessel of Hatred purchased but purchased on a different platform? You must own it on multiple platforms for Spiritborn to be available on each platform.

#41 - Oct. 8, 2024, 5:26 a.m.

Pre-purchase rewards are carried over. The content in the actual expansion does not. You need TWO copies of Vessel of Hatred (one on each platform) for the below content.

Vessel of Hatred Expansion—Available to Vessel of Hatred Owners

• Nahantu Region–including Dungeons, Strongholds, Side Quests, new Legion Events, and Nahantu Monster Families**
• Spiritborn Class
• Vessel of Hatred Campaign
• Nahantu Region Renown
• Runewords
• Dark Citadel
• Mercenaries
• Kurast Undercity
• Trading for Vessel of Hatred-specific Resources
  What You Need to Know for Vessel of Hatred’s Launch — Diablo IV — Blizzard News

#62 - Oct. 8, 2024, 5:50 a.m.

You will then have access to VoH and Spiritborn on Steam.

Did you purchase the DLC on Steam and you are not seeing it? Separately if you bought it on Steam and you DONT see it, did you buy it via an upgrade path in-game?

#83 - Oct. 8, 2024, 6:22 a.m.

Hi - Did you purchase this?

This requires Vessel of Hatred base game but want to make sure because it seems it can be purchased without it.

#102 - Oct. 8, 2024, 6:56 a.m.

We have become aware of the possibility where players could purchase a Standard to Ultimate upgrade without owning the necessary Standard Edition of Vessel of Hatred.

Players can fix this by purchasing the Standard Edition of the game which will complete the upgrade to Ultimate Edition.

Afterwards, Xbox users can follow these instructions below to download the final content package if you still have the Spiritborn locked.

1. Hover over the D4 Icon
2. Press Start
3. Select Manage Game Add-Ons
4. Select D4 Base Game
5. Select Manage Installation on internal storage
6. Check the Vessel of Hatred Expansion Pack check box hit
7. Hit Save Changes

#119 - Oct. 8, 2024, 7:33 a.m.

See the top post. You bought an upgrade from Standard to Ultimate, but did not actually own Standard.

You will need to buy the Standard to get the license for Vessel of Hatred to make the Ultimate Edition whole.

#120 - Oct. 8, 2024, 7:33 a.m.

Hey - Can you give me your exact flow in as much detail as possible of what you did and what you bought and experienced? This will help me understand your situation.

#121 - Oct. 8, 2024, 7:34 a.m.

if anyone is having issues on PS with the Spiritborn, please let me know and provide me your PSN IDs if you can.

#128 - Oct. 8, 2024, 7:45 a.m.

Can you do the following:

Close out the game. Close out Steam. Restart Steam. Restart the game and see if this helps?

Just wanting to double check while we investigate further!

#132 - Oct. 8, 2024, 7:48 a.m.

This is super helpful! Thank you all. Working on a repro

#137 - Oct. 8, 2024, 7:55 a.m.

Actually I sent you a Bnet friend ID - Can you accept on bnet app?

#139 - Oct. 8, 2024, 8:01 a.m.

Did you also purchase this via the in-game store in Diablo IV?

#141 - Oct. 8, 2024, 8:02 a.m.

Thanks. Alright I think we have enough info on Steam. We will jump on this and investigate.

#154 - Oct. 8, 2024, 8:55 a.m.

Check for any remaining DLC packs that you havent grabbed or the final steps from the 1st post in this thread.

#155 - Oct. 8, 2024, 8:56 a.m.

Gonna send you a friend invite on bnet client if possible, plz accept!

#158 - Oct. 8, 2024, 8:59 a.m.

Sent you a friend invite as well on bnet client if you can accept!

#161 - Oct. 8, 2024, 9:11 a.m.

Can you check for any lingering DLCs that you need to grab for Vessel of Hatred. Maybe buried in the lists on the Xbox side.