Game keeps crashing

#1 - Sept. 23, 2011, 4:05 p.m.
Blizzard Post
Ok when I load up the beta everything is fine. I can adjust all options no problem. When i go to log in. Put in username and pass it gets to retrieving hero and crashes. Very seldomly after trying repeatedly to get in it will eventually let me in, but not until it becomes a serious pain. I have tried to close out the Agent program that stays running in the background if game crashes that doesn't help. Anyone help?
Forum Avatar
Quality Assurance
#2 - Sept. 23, 2011, 4:27 p.m.
Blizzard Post
Kojin, try this work around:

Click Start and then Control Panel
Click View network status and tasks
Click Change adapter settings on the left portion of the Window.
Double-click the icon for the Internet connection you're using. Often this will be labeled "Local Area Connection" or the name of your ISP. If you have multiple connections, make sure not to click the one with the red X.
Click the Properties button.
Uncheck Internet Protocol Version 6 (TCP/IPv6)
Select (highlight) Internet Protocol Version 4 (TCP/IPv4)
Click Properties.
Click Use the following DNS server addresses:
In the "Preferred DNS server" field type 8 - 8 - 8 - 8 (This is Googles free DNS)
In the "Alternate DNS server" field type 8 - 8 - 4 - 4

Let me know if that works or does not work.