Crashes once I log in - Blue Tracker

#1 - Sept. 22, 2011, 11:24 p.m.

Everytime I log in from the main screen to the character creation area I get the error

"Diablo 3 retail has stopped working"

is it because I have authentication attached to my account?

Dxdiag info:
http://pastebin.com/W1jtf1Uw

KlintP

Support Forum Agent

#2 - Sept. 22, 2011, 11:31 p.m.

Disable any AV's you might have installed, and I know that you said you have the proper ports open, but try with the firewall off.

If non of the above seem to do the trick, what I would like to try is Removing the Battle.net-patch.MPQ located in the Battle.net folder in your StarCraft II folder. Then I would like for you to run the repair tool located in /Applications/StarCraft II/Support/Repair.
________________________________________________
Klint P
Mac Tech Support for Blizzard Entertainment || Mon - Fri 1:45pm - 10:45pm CST
If you can't find it here, contact a rep direct :http://us.blizzard.com/en-us/company/about/contact.html
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If there is a problem Yo I'll solve it, now check out my hook while the DJ revolves it...Mac Mac Baby!

Vasadan

Quality Assurance

#2 - Sept. 22, 2011, 11:36 p.m.

Hey oVo,

Does this fix the crashing?

Click Start and then Control Panel
Click View network status and tasks
Click Change adapter settings on the left portion of the Window.
Double-click the icon for the Internet connection you're using. Often this will be labeled "Local Area Connection" or the name of your ISP. If you have multiple connections, make sure not to click the one with the red X.
Click the Properties button.
Uncheck Internet Protocol Version 6 (TCP/IPv6)
Select (highlight) Internet Protocol Version 4 (TCP/IPv4)
Click Properties.
Click Use the following DNS server addresses:
In the "Preferred DNS server" field type 8 - 8 - 8 - 8 (This is Googles free DNS)
In the "Alternate DNS server" field type 8 - 8 - 4 - 4

Let me know.