Game Crash at Character Select Screen

#1 - Sept. 19, 2011, 6:07 a.m.

I logged in to the game and after validating my login data, it loaded the character select screen.
After a couple seconds (before I had time to choose the character and enter into the campaign) the game crashed to the desktop without any kind of warning or error prompt Diablo.

This is the end of my D3Debug log

2011.09.18 22:57:27.513855600 >>> Platform::CheckAssert_OnAPIInitialized Platform::OnAPIInitialized_Toons_Internal code=0
2011.09.18 22:57:27.554938500 >>> (no hero selected) BnetGames::Platform_OnGameFactoryList -- code=0
2011.09.18 22:57:27.555274300 >>> (no hero selected) BnetGames::Platform_OnGameFactoryList -- Enumerated 2 game factories.
2011.09.18 22:57:27.555532400 >>> (no hero selected) BnetGames::Platform_OnGameFactoryList found Co-op Factory ID -- m_coopFactoryId=16555106516623163102
2011.09.18 22:57:27.802889800 >>> BnetRID::GameAccountLogon_OnGetGameAccountClientSettingsResponse code=0
2011.09.18 22:57:28.371795600 >>> [email protected] My Toon List:
Stabbycrabby#186 toon_id { high: 216174302532224051 low: 5592912874138602710 }
<unknown> toon_id { high: 216174302532224051 low: 11632503013110739326 }
Wissam#177 toon_id { high: 216174302532224051 low: 15662779146289773135 }
-------- Total: 3 --------
2011.09.18 22:57:29.72375400 >>> [email protected] My Hero List:
Stabbycrabby#186 level=9 class=1 { kind: 3 high: 216174302532224051 low: 5592912874138602710 } version: 891 hero_id { id_high: 216174302532224051 id_low: 5592912874138602710 } hero_name: "Stabbycrabby#186\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000" gbid_class: 1337532130 level: 9 player_flags: 33554466 visual_equipment { visual_item { gbid: 1565454583 } visual_item { gbid: 1612257705 } visual_item { gbid: 2140880151 dye_type: 8 } visual_item { gbid: -1533914304 } visual_item { gbid: -1616890785 item_effect_type: 4 effect_level: 1 } visual_item { effect_level: 0 } visual_item { effect_level: 0 } visual_item { gbid: -1512732137 dye_type: 18 } } quest_history { sno_quest: 87700 difficulty: 0 } quest_history { sno_quest: 72095 difficulty: 0 } quest_history { sno_quest: 83314 difficulty: 0 } quest_history { sno_quest: 72221 difficulty: 0 } last_played_act: 0 highest_unlocked_act: 0 last_played_difficulty: 0 highest_unlocked_difficulty: 0 last_played_quest: 87700 last_played_quest_step: 27 time_played: 9635
moochypoochy#340 level=8 class=0 { kind: 3 high: 216174302532224051 low: 11632503013110739326 } version: 891 hero_id { id_high: 216174302532224051 id_low: 11632503013110739326 } hero_name: "moochypoochy#340\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000" gbid_class: -930376119 level: 8 player_flags: 33554434 visual_equipment { visual_item { gbid: 1565454583 } visual_item { gbid: 1612257705 } visual_item { gbid: 2140880151 } visual_item { gbid: -1533914303 } visual_item { gbid: 181031810 item_effect_type: 13 effect_level: 0 } visual_item { effect_level: 0 } visual_item { effect_level: 0 } visual_item { gbid: -1512732137 } } quest_history { sno_quest: 87700 difficulty: 0 } quest_history { sno_quest: 72095 difficulty: 0 } quest_history { sno_quest: 72221 difficulty: 0 } last_played_act: 0 highest_unlocked_act: 0 last_played_difficulty: 0 highest_unlocked_difficulty: 0 last_played_quest: 72061 last_played_quest_step: 44 time_played: 6295
Wissam#177 level=7 class=4 { kind: 3 high: 216174302532224051 low: 15662779146289773135 } version: 891 hero_id { id_high: 216174302532224051 id_low: 15662779146289773135 } hero_name: "Wissam#177\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000\000" gbid_class: 4041749 level: 7 player_flags: 33554432 visual_equipment { visual_item { effect_level: 0 } visual_item { gbid: 1612257704 } visual_item { gbid: 2140880151 } visual_item { gbid: -1533914304 } visual_item { gbid: 1236604968 } visual_item { gbid: 1236604967 } visual_item { effect_level: 0 } visual_item { gbid: -1512732138 } } quest_history { sno_quest: 87700 difficulty: 0 } quest_history { sno_quest: 72095 difficulty: 0 } last_played_act: 0 highest_unlocked_act: 0 last_played_difficulty: 0 highest_unlocked_difficulty: 0 last_played_quest: 72221 last_played_quest_step: 54 time_played: 5140
-------- Total: 3 --------
2011.09.18 22:57:30.596308600 >>> Platform::WaitForBasicInitialized
2011.09.18 22:57:30.596611700 >>> Platform::WaitForBasicInitialized success.
2011.09.18 22:57:31.481896600 >>> Stabbycrabby#186 BnetParty::AutoCreateMyParty current PartyId List is empty.
2011.09.18 22:57:31.910653500 >>> Stabbycrabby#186 PartyListener::OnPartyJoined Stabbycrabby#186 partyId=channel_id { high: 433661976071787695 low: 11017467167309345747 } members:
>>> [0] { m_id: 03:00016200004433:4d9e04a062bd8cd6 { high: 216174302532224051 low: 5592912874138602710 }, roles: 2, permissions: 64511, attrs: { } }

2011.09.18 22:57:31.949721200 >>> Presence.PublishFieldsCallback code=(0 ) 3D.Party.PartyId toon_id { high: 216174302532224051 low: 5592912874138602710 }
2011.09.18 22:57:32.170331800 >>> Stabbycrabby#186 InvokeJoinedMyPartyEvent_SetAttribute_GameCreateParams code=0
2011.09.18 22:57:32.170634900 >>> Presence.PublishFieldsCallback code=(0 ) 3D.Party.JoinPermission toon_id { high: 216174302532224051 low: 5592912874138602710 }
2011.09.18 22:57:32.180563600 >>> Presence.PublishFieldsCallback code=(0 ) 3D.Party.CallToArmsMessage toon_id { high: 216174302532224051 low: 5592912874138602710 }
2011.09.18 22:57:36.557647500 Reset() Attempt started - soft reset!
2011.09.18 22:57:36.634168900 Est. Available Texture Memory = 806 MB
2011.09.18 22:57:36.634693200 DeviceReset() succeeded!
2011.09.18 22:57:36.638314100 Setting depth texture, fmt = 36
2011.09.18 22:57:36.651593300 ERROR: srccfm : open : Data_D3\PC\CompiledShader\scene_fogPlanes_battlenetScreen_F3D83940.vscod
2011.09.18 22:57:36.652715600 ERROR: srccfm : open : Data_D3\PC\CompiledShader\scene_fogPlanes_battlenetScreen_5ED33BAD.pscod
2011.09.18 22:57:36.653952600 ERROR: srccfm : open : Data_D3\PC\CompiledShader\scene_skybox_transparent_BNET_268748C2.vscod
2011.09.18 22:57:38.961999500 ERROR: BackgroundDownload: GetStatus failed - Agent might not be running! Error code: 0
2011.09.18 22:57:38.974975600 ERROR: srccfm : open : Data_D3\PC\CompiledShader\scene_skybox_transparent_BNET_D15BF1F2.pscod
2011.09.18 22:57:38.976245400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\scene_transparent_battlenet_92EED1AD.vscod
2011.09.18 22:57:38.977031800 ERROR: srccfm : open : Data_D3\PC\CompiledShader\scene_transparent_battlenet_D2A2D302.pscod
2011.09.18 22:57:38.978604600 ERROR: srccfm : open : Data_D3\PC\CompiledShader\particle_additive_1EB22513.vscod
2011.09.18 22:57:38.979341900 ERROR: srccfm : open : Data_D3\PC\CompiledShader\particle_additive_2D8C0206.pscod
2011.09.18 22:57:38.980365900 ERROR: srccfm : open : Data_D3\PC\CompiledShader\particle_transparent_fog_E9C8C16E.vscod
2011.09.18 22:57:38.981029500 ERROR: srccfm : open : Data_D3\PC\CompiledShader\particle_transparent_fog_47E88FD4.pscod
2011.09.18 22:57:38.982184600 ERROR: srccfm : open : Data_D3\PC\CompiledShader\actor2_alphatest_D77D25DC.vscod
2011.09.18 22:57:38.982938200 ERROR: srccfm : open : Data_D3\PC\CompiledShader\actor2_alphatest_2B050D42.pscod
2011.09.18 22:57:39.6391900 ERROR: srccfm : open : Data_D3\PC\CompiledShader\cookie_1750A9A6.vscod
2011.09.18 22:57:39.7227500 ERROR: srccfm : open : Data_D3\PC\CompiledShader\cookie_94937B5C.pscod
2011.09.18 22:57:39.8628300 ERROR: srccfm : open : Data_D3\PC\CompiledShader\banner_lit_AE4985C0.vscod
2011.09.18 22:57:39.9447500 ERROR: srccfm : open : Data_D3\PC\CompiledShader\banner_lit_E44B8D80.pscod
2011.09.18 22:57:39.10610800 ERROR: srccfm : open : Data_D3\PC\CompiledShader\actor2_gloss_herotint_3965973E.vscod
2011.09.18 22:57:39.33704000 ERROR: srccfm : open : Data_D3\PC\CompiledShader\actor2_gloss_herotint_E2BCEE19.pscod
2011.09.18 22:57:39.35104900 ERROR: srccfm : open : Data_D3\PC\CompiledShader\actor2_gloss_6C7AA386.pscod
2011.09.18 22:57:39.44427400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\actor2_opaque_skin_E4B3724F.vscod
2011.09.18 22:57:39.45533300 ERROR: srccfm : open : Data_D3\PC\CompiledShader\actor2_alphatest_gloss_herotint_skin_94A6BA1D.vscod
2011.09.18 22:57:39.46819400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\cloth_alphatest_herotint_E711E28E.vscod
2011.09.18 22:57:39.47712400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\cloth_alphatest_herotint_62239BC7.pscod
2011.09.18 22:57:39.49334400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\cookie_skin_F4B8CCF2.vscod
2011.09.18 22:57:39.50735200 ERROR: srccfm : open : Data_D3\PC\CompiledShader\sprite_transparent_8819974F.vscod
2011.09.18 22:57:39.53880900 ERROR: srccfm : open : Data_D3\PC\CompiledShader\text_DCDF0E3F.pscod
2011.09.18 22:57:39.54995000 ERROR: srccfm : open : Data_D3\PC\CompiledShader\text highlight_7D0E9767.pscod
2011.09.18 22:57:39.207202400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\UI Highlight Clear_9F759B26.pscod
2011.09.18 22:57:39.208947300 ERROR: srccfm : open : Data_D3\PC\CompiledShader\banner_2B4A89CC.vscod
2011.09.18 22:57:39.209815700 ERROR: srccfm : open : Data_D3\PC\CompiledShader\banner_1BCB74BF.pscod
2011.09.18 22:57:39.220842100 ERROR: srccfm : open : Data_D3\PC\CompiledShader\ripple_bkgrnd_EB3873A4.vscod
2011.09.18 22:57:39.221546600 ERROR: srccfm : open : Data_D3\PC\CompiledShader\ripple_bkgrnd_54556FC5.pscod
2011.09.18 22:57:39.226511000 ERROR: srccfm : open : Data_D3\PC\CompiledShader\3D_prims_6BDE3FB0.vscod
2011.09.18 22:57:39.227223700 ERROR: srccfm : open : Data_D3\PC\CompiledShader\3D_prims_E1E4679C.pscod
2011.09.18 22:57:39.246835300 ERROR: srccfm : open : Data_D3\PC\CompiledShader\projected_layer_pma_EB12D959.vscod
2011.09.18 22:57:39.247523400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\projected_layer_pma_34C58547.pscod
2011.09.18 22:57:39.259213400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX Bloom Shrink_2F4CDEA5.vscod
2011.09.18 22:57:39.260147300 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX Bloom Shrink_35CCD9AE.pscod
2011.09.18 22:57:39.276539500 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX Bloom Blur Horizontal_FEA27D7C.pscod
2011.09.18 22:57:39.278661200 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX Bloom Blur Vertical_E56C5F84.pscod
2011.09.18 22:57:39.279865400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\v11 PostFX SoftFocus_E7147585.vscod
2011.09.18 22:57:39.280520800 ERROR: srccfm : open : Data_D3\PC\CompiledShader\v11 PostFX SoftFocus_006611AB.pscod
2011.09.18 22:57:39.281651300 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX ToneMap_B61E330D.vscod
2011.09.18 22:57:39.282478700 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX ToneMap_37A973D3.pscod
2011.09.18 22:57:39.286787700 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX Highlight Text Horizontal Blur_7B9DA18B.pscod
2011.09.18 22:57:39.293488700 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX Highlight Text Vertical Blur_CD4F8D9C.pscod
2011.09.18 22:57:39.295438400 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX Highlight Text Blur_C5EAC4D1.vscod
2011.09.18 22:57:39.296224900 ERROR: srccfm : open : Data_D3\PC\CompiledShader\PostFX Highlight Text Blur_38A92260.pscod
2011.09.18 22:57:43.933003400 ERROR: BackgroundDownload: Resume failed - Agent might not be running! Error code: 0
2011.09.18 22:57:44.433870400 ERROR: BackgroundDownload: GetStatus failed - Agent might not be running! Error code: 0
2011.09.18 22:57:44.933803600 ERROR: BackgroundDownload: GetStatus failed - Agent might not be running! Error code: 0

Furious

#2 - Sept. 19, 2011, 6:51 a.m.

I am having similar crashes. I enter my battle.net loging info and while the game is attempting to validate my logon and shortly after (2-3 seconds at most) the games crashes and windows 7 gives an application error.

EDIT:

Here is the Event viewer log for the crash.

Faulting application name: Diablo III.exe, version: 0.3.0.7338, time stamp: 0x4e6a68f1
Faulting module name: MSVCR90.dll, version: 9.0.30729.6161, time stamp: 0x4dace5b9
Exception code: 0xc0000417
Fault offset: 0x0006ccd5
Faulting process id: 0x149c
Faulting application start time: 0x01cc7697fe641970
Faulting application path: C:\Program Files (x86)\Diablo III Beta\Diablo III.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVCR90.dll
Report Id: 4dbbe570-e28b-11e0-bbf8-001fbc081e37

Vasadan

Quality Assurance

#3 - Sept. 19, 2011, 10:26 p.m.

Hey Bauncee,

Does this fix the crashing?

Click Start and then Control Panel
Click View network status and tasks
Click Change adapter settings on the left portion of the Window.
Double-click the icon for the Internet connection you're using. Often this will be labeled "Local Area Connection" or the name of your ISP. If you have multiple connections, make sure not to click the one with the red X.
Click the Properties button.
Uncheck Internet Protocol Version 6 (TCP/IPv6)
Select (highlight) Internet Protocol Version 4 (TCP/IPv4)
Click Properties.
Click Use the following DNS server addresses:
In the "Preferred DNS server" field type 8 - 8 - 8 - 8 (This is Googles free DNS)
In the "Alternate DNS server" field type 8 - 8 - 4 - 4

Let me know.