Crash at Retrieving Hero List or Select Hero

#1 - Sept. 15, 2011, 3:37 a.m.

Hey all,

So I'm getting a crash similar to one already reported, but I wanted to go ahead and report mine anyway.

One of three things will happen when I log into the game. The game will crash at the "Retrieving Hero List," it will crash a second after it gets into the "Select Hero" menu, or it will get into the select hero menu and run perfectly. Has anyone else had this problem? And if you have, do you know of a solution?

Also, does Blizzard know about this and are they planning to fix it? I know that several people were mentioning a crash while they were trying to create or select a hero, but mine happens while the game is trying to get my hero list. Please help, I really want to play this game without having to try to start it up 50+ times.

Vasadan

Quality Assurance

#2 - Sept. 15, 2011, 4:40 a.m.

Anadia, try this work around:

Wow, I confirmed this worked for me as well. I'm not an expert, but here is what I did on Windows 7:

Click Start and then Control Panel
Click View network status and tasks
Click Change adapter settings on the left portion of the Window.
Double-click the icon for the Internet connection you're using. Often this will be labeled "Local Area Connection" or the name of your ISP. If you have multiple connections, make sure not to click the one with the red X.
Click the Properties button.
Uncheck Internet Protocol Version 6 (TCP/IPv6)
Select (highlight) Internet Protocol Version 4 (TCP/IPv4)
Click Properties.
Click Use the following DNS server addresses:
In the "Preferred DNS server" field type 8 - 8 - 8 - 8 (This is Googles free DNS)
In the "Alternate DNS server" field type 8 - 8 - 4 - 4

That's it.

Let me know if that works or does not work.

Ismalia

#3 - Sept. 15, 2011, 2:19 p.m.

I know Vasadan has already graced us with his presence here but I'm just curious: Who is your internet provider? So far it appears it is all Comcast customers (across the country) with this lovely problem.