BlizzConline: Celebration Collection Bug - Portrait

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Community Manager
#1 - Feb. 20, 2021, 3:33 a.m.
Blizzard Post

We wanted to let the community know that there is a bug affecting a percentage of players who are unable to collect the player portrait with the BlizzConline Celebration Collection bundle. We wanted to let you all know that this is under investigation and aimed to be resolved soon. We apologize for the inconvenience, and will keep everyone posted as we gather more information to share.

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Community Manager
#24 - Feb. 27, 2021, 12:54 a.m.
Blizzard Post

We have identified the issue regarding certain players unable to equip the celebration collection portrait. As a follow-up, we are looking address this with a fix scheduled for the week of 3/1. Once this has been applied, we will update the thread here. We thank you all so much for your patience and contributions on the matter.

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Community Manager
#29 - March 1, 2021, 8:01 p.m.
Blizzard Post

3/1 Update: The hotfix has been applied to ensure that players with the Celebration Collection will now have the portrait. For those still on the server during the update, you will may need to restart the game in order to collect.

We will continue to monitor this thread to make sure that the issue is addressed across the board. Thanks for all your support :slight_smile:

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Community Manager
#32 - March 1, 2021, 8:31 p.m.
Blizzard Post

I wanted to check up to make sure you restarted and gave it a few minutes. Ill check-in with you shortly!