How do I get wings / Pets in to the wordrobe?

Hey everyone,

I've been seeing some questions popping up about how cosmetic items work with the new Cosmetics UI added in Patch 2.2.0. Here's a quick overview:

• Portrait frames
  
• These appear in the Cosmetics menu once you earn them in game.
• Wings, pennants and pets
  
• Once you have these in your inventory, you'll need to approach the Cosmetics hub when you're in any town (which appears as a mirror on your map) to access it once, then open your inventory and right click the wings, pets or pennant you want to use. This will cause them to be transferred to your Cosmetics menu, where you can equip or unequip them. This menu is accessible both in town, and via the icon at the bottom right corner of your screen, next to the Community icon.
• Reacquiring cosmetic items
  
• If you've sold your Cosmetics items (or deleted the character who had them), you can reacquire them by creating a new character, which will cause their Cosmetics items to be mailed to you (look for the mail icon at the lower left of your screen, which should be glowing green). Once you've acquired the items from the mail (using the lower left of the two icons), you can follow the steps above to gain the Cosmetic effect.

I hope this helps. If the above isn't working, please let us know so we can pass it onto the development team, and be sure to include as much detail as you can. Thanks!

As a few players have mentioned, logging out of the game and back in should resolve any issues in redeeming cosmetic items that were delivered to you via in-game mail. This is currently a known issue.

Please let us know if logging out/back in does not resolve this issue for you. Thanks!