#1 - July 26, 2017, 8:14 a.m.
We're aware of a current issue on both Xbox One and PS4 where, if certain items are left on the ground and your character ports to another location, those items may not remain once you return to them if there is no active player in that area. This currently applies to:
- Progress Orbs
- Health Globes
- Nephalem Glory Globes
- Gold
- Blood Shards
We are actively working on a high priority patch for this, and it is currently undergoing testing. Because this can impact Blood Shards, we wanted to make sure players are aware and diligent in spending your shards prior to entering Rifts that may cap you out on the currency.
We'll update this thread as soon as we have confirmation that the hotfix has gone live.