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Can't join a friend's game

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CaptnPlanet
#1 - Sept. 3, 2013, 11:41 p.m.
Blizzard Post
Just picked up the game for PS3. Only like level 4 on a wizard and hes got like a level 5 barb. We can't join each others games. We can be in a public game together, but when we try and create a private party we can't join each other. Any suggestions or help would be appreciated.
Thanks
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Tsarnis
Quality Assurance
#19 - Sept. 4, 2013, 5:23 a.m.
Blizzard Post
Typically the problems you are all encountering are the result of issues related to network or console configuration. Here is a link to our support article on Diablo III Console Connection Troubleshooting:

https://us.battle.net/support/en/article/diablo-iii-console-connection-troubleshooting

In this article you can find links to the appropriate Xbox or Playstation 3 support articles.

As other players in this thread have suggested, this may also be a result of NAT (Network Address Translation) restrictions as well. For Xbox players, following the steps in the following Xbox support article may also prove helpful for these problems.

http://support.xbox.com/en-US/xbox-live/connecting/nat-error-solution

Playstation 3 players will need to double check your router or modem's settings to ensure that the appropriate ports are being forwarded, and that any other network settings that would restrict your console's connectivity are disabled. For more information on this, please see the support information for your specific router or modem.