Diablo II: Resurrected - 9.24 Update

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Community Manager
#1 - Sept. 24, 2021, 7:05 p.m.
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Hello everyone,

As we continue to monitor Diablo II: Resurrected launch, we would like to share our team’s primary focuses through Day 2 of our journey.

Some players have reported offline characters disappearing or losing progress, and we believe we have identified the issue. To prevent this from impacting your experience, we made a post detailing how to avoid losing offline character progress. We intend to release a permanent fix for this today for PC and for consoles shortly thereafter.

Furthermore, our team is working to resolve the issue of character lockouts. Many of these characters are already in the process of being unlocked. We anticipate this process will take a few hours to complete.

For players unable to create or join game lobbies, we’ve been evaluating activities that have prevented them from being able to play in those sessions. We’re actively working to find a solution to these issues.

Additionally, our team has been monitoring players’ uptime across the globe. We’ve been reviewing crash reports across all platforms as we work to make Diablo II: Resurrected as stable as possible.

On top of this, we’re exploring the AVX issue, preventing players from launching the game. As we progress, we’ll provide an update if we receive a development on this front.

Lastly, we’ve been observing various gameplay issues and feedback, and will provide a more comprehensive update on those items after we tackle the above items.

If you encounter bugs, please continue to report them in the Bug Report forum. And if you experience technical issues, please report those in the Technical Support forum.

Thank you.

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Community Manager
#4 - Sept. 24, 2021, 10:38 p.m.
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Just an update on the AVX items:
QA is going to do passes on it over the weekend so it is sounding like earliest this will be out will be on Monday for this. A few attempts at a fix unfortunately have led to some other issues and did not pass QA checks.

We did have some other items that did pass through QA checks and will be providing additional details on those here later today. This will be a PC patch.

The team is still working through a stack of locked characters this afternoon. Automated processes have alleviated some but the rest will require some manual processes from our end.

We will provide additional updates soon.

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Community Manager
#5 - Sept. 24, 2021, 11:43 p.m.
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A new patch with some fixes is now live. As noted, AVX items will require some additional weekend testing.